Terms & Conditions
This website is operated by the-basics.com ApS, offering apparel products/goods. Throughout the site, the terms ‘we’, ‘us’ and ‘our’ refer to The-basics.com ApS. The-basics.com ApS offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
Please read these terms & conditions carefully before accessing or using our website. By visiting our site and/or purchasing something from us, you engage in our ‘service’ and agree to be bound by the following terms & conditions. These terms of service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. Any new features or tools which are added to the current store shall also be subject to the Terms of Service. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
The-basics.com Aps sells apparel products and all product pages include at minimum certain products descriptions, materials, photos representing the item and its size chart. This information is provided to our customers in order to give more accurate understanding how the products look. We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any colour will be accurate. We do not warrant that the quality of any products will meet your expectations. Our brand is Umbrella Underwear
3. Contract between seller and customer
To purchase our products you must be at least 16 years of age and provide accurate information about yourself in the checkout process. By purchasing our products you agree upon our Terms and conditions. We reserve the right, but are not obligated, to limit the sales of our products to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products that we offer. If the product that you ordered runs out of stock between the process when you place an order and our warehouse processes it, we have the right to cancel the purchase, claiming that product is no longer available. If you already made the payment for this specific product, we will make a refund. You can place an order by adding wanted products into your shopping cart and when this process is completed you can click on ‘check out’ button on your chart page, which directs you to the checkout process. To place an order it is your responsibility to provide accurate requested details. Before placing an order, we recommend you check your information once more in order to avoid errors. After placing an order, you will receive a notification message to your e-mail and/or phone number. The contract of sale will be created when your order will be processed by a warehouse and has been dispatched or left a warehouse. You agree to promptly update your account and other information, including your e-mail address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
4. General terms & conditions
We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmission over various networks, and (b) change to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
5. Products pricing and payment
All products available on our website have stated prices, including VAT (unless it is stated otherwise). Prices for our products are subject to change without notice. We also reserve the right at any time to modify or discontinue the offer of a certain product without notice at any time. We shall not be liable to you or to any third party for any modification, price change or suspension.
Any other prices, including shipping, will be displayed on the checkout process. Shipping costs will depend on selected shipping carrier and shipping/collect option. All the order related prices will be summed up and displayed at the checkout. If you notice any errors or mistakes in the checkout, please contact us.
The-basics.com online store from time to time may offer special discount for its products or a part of them. The conditions for this type of products will be provided at the time of a discount or a special offer. We also have the right to modify or discontinue these offers at any time without notice.
All available payment options could be seen at the bottom of the webpage and/or in the checkout process. We accept only listed options (no cash or cheques). Please note that you are responsible for entering valid and accurate payment details otherwise your order will not be confirmed. If we would not be able to receive your payment by not our responsibility, the order will not be confirmed. We are not liable for any bank or transfer charges.
6. Shipping and delivery
Shipping options and their prices will be displayed in the checkout process. Depending on which shipping option you will choose the certain costs will be added to the purchase price of your order that could be visible as a ‘total costs’ in the checkout. Please note, that delivery time defers from the chosen carriers. The approximate delivery time will also be displayed for each option in the checkout. However, please note, that delivery time could take longer because of possible unexpected events or season sales.
Once your order will be confirmed and dispatched by your chosen shipping option we will inform you by the e-mail, including the estimated delivery date. If you chose to your home delivery, please make sure, that during the expected delivery date, you will be at home to receive the parcel. It is your responsibility to provide us with the correct, accurate and full delivery address. If your order will not be delivered on the estimated date or not delivered at all, because of the wrongly entered address or the error in it we will no be responsible or liable for this issue. If from one to three working days have passed since the expected delivery date and you still do not receive your order, please contact us. Please note, that weekends are not counted into the delivery time.
7. Right to withdraw, returns and refunds
If you notice any mistake after placing an order, or just changed your mind to order, you have a right to cancel the order. Please note that you only can cancel an order, before receiving the order confirmation message. Since we are aiming to provide the best customer service with the fast orders dispatching process in many cases after you place an order, we cannot cancel it, as it may already be in the process. If such a case you should wait until the order is delivered to you and make a return
You can make a return within 14 days from the purchase date. Please note, that we cover the return shipping costs under the standard shipping option. During the return process we may ask you to provide us the proof of purchase (receipt). Please note, that when our warehouse receives a return order, it will be processed to check if it contains the products in their original condition, packing labels etc. Once it has been processed we will start a refund process. If the refund has been approved, we will process it to the original method of payment, that has been used while ordering. The refund will be transferred within approximately 7-10 working days after the return has been received. Please note, that we do not refund original shipping costs, that could be paid. If you did not receive your refund within the mentioned period, please contact us. For more information about our Return Policy please check the dedicated information page about that subject.
8. Disclaimer of warranties; Limitation of liability
In no case shall The-basics.com ApS, our directors, other staff members, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim or any direct, indirect, incidental, punitive, special, or consequential damage of any kind, including without limitation lost profit, lost revenue, lost savings, loss of data or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
9. Errors, inaccuracies and omissions
We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
10. Governing law
These terms and conditions and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of Denmark.
11. Personal information
12. Third-party links
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third party materials or websites, or for any other materials, products, or services of third parties.
13. User comments, feedback and other submissions
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms and Conditions.
You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by your or any third party.
14. Prohibited uses
In addition to other prohibitions as set forth in the Terms and Conditions, you are prohibited from using the site or its content: (a) for any unlawful purpose, (b) to solicit others to perform or participate in any unlawful acts, (c) to violate any international, federal, provincial or state regulations, rules, laws or local ordinances, (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others, (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin or disability, (f) to submit false or misleading information, (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the service or of any related website, other websites, or the internet, (h) to collect or track the personal information of others, (i) to spam, phish, pharm, pretext, spider, crawl or scrape, (j) for any obscene or immoral purpose, or (k) to interfere with or circumvent the security features of the service or any related website, other websites or the internet. We reserve the right to terminate your use of the service or any related website for violating any of the prohibited uses.
15. Changes to terms & conditions
You can review the most current version of the Terms & Conditions at any time at this page.
We reserve the right to update, change or replace any part of these Terms & Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the service following the posting of any change to these Terms & Conditions constitutes acceptance of those changes.
16. Information concerning faulty goods
If a user disagrees with our processing of a complaint, the user has the opportunity to contact the Center for Complaints at the Danish Consumer Agency, and then to the Consumer Complaints Board. The user should be aware that certain conditions must be met before the Center for Complaints and the Consumer Complaints Board can deal with the user’s complaint. The user can read more on the Danish Consumer Agency’s website www.forbrug.dk.